Dear Mark Zuckerberg: Can We Talk?

Dear Mark Zuckerberg: Can We Talk?

Anyone who knows me knows that I L-O-V-E Facebook (and Mark Zuckerberg). I’m serious!! I love it so much I started a business to help business owners use Facebook (and other social networks) to grow their businesses and connect with their customers. I’ve seen the power of social media for business. Especially Facebook! Facebook should […]

Social Media Fail: Boners BBQ’s Big Blunder

I’ve written previously about brands making huge gaffes when handling negative comments via social media networks, but this one takes the cake! You may have never heard of Boners BBQ in Atlanta, GA but they’ve gotten some unwanted publicity in the last few days, all due to the way the owner responded to what he […]

Another Sale Fail for Ann Taylor Brands on Cyber Monday and Empathy for The Social Media Team

Another Sale Fail for Ann Taylor Brands on Cyber Monday and Empathy for The Social Media Team

I’m really glad that I don’t manage social media for LOFT and Ann Taylor stores (note: in the interest of disclosure, I did offer them my services yesterday). On Sunday theyannounced a huge Cyber Monday sale.  They often have online-only discounts…or should I say they often ANNOUNCE online-only discounts.  Time and time again the brands’ […]

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