What to Do About Facebook Reviews
I spend a lot of time analyzing social media accounts of all types of businesses across every platform. Something I see far too often is unacknowledged Facebook reviews. A customer takes the time to give feedback on their experience and what do they get in return? Crickets. What a missed opportunity! Whether positive or negative, […]
Entertainment Venues: Let’s Make a Plan for Ride-Hailing Services
When I write about customer experience, it’s typically from a digital and social media perspective, but I’m going in a slightly different direction today. While the following isn’t directly related to social media, it addresses aspects of the digital and in-person guest experience (and, truthfully, has the potential to create a social media kerfuffle). The […]
