What to Do About Facebook Reviews
I spend a lot of time analyzing social media accounts of all types of businesses across every platform. Something I see far too often is unacknowledged Facebook reviews. A customer takes the time to give feedback on their experience and what do they get in return? Crickets. What a missed opportunity! Whether positive or negative, […]
Entertainment Venues: Let’s Make a Plan for Ride-Hailing Services
When I write about customer experience, it’s typically from a digital and social media perspective, but I’m going in a slightly different direction today. While the following isn’t directly related to social media, it addresses aspects of the digital and in-person guest experience (and, truthfully, has the potential to create a social media kerfuffle). The […]
[Updated] Facebook Apps: Everything You Need to Know To Secure Your Data [Images]
Why Should You Clean up Your Facebook Apps? | Find Apps Attached to Your Account/Disable App Platform | Secure Your Data from Apps Your Friends Use | What Data are Your Apps Collecting About You and Your Friends? | Edit App Permissions/Delete Apps | “Ask” Developers to Delete Your Data | Recommendations [Updated: April 6, 2018] The following sections have been updated: Secure Your Data from Apps Your […]
Google Apps for Work: The Perfect Email and Productivity Solution
Have you heard of Google Apps for Work? If you use email in your business (and who doesn’t?) I highly recommend using Google Apps. I’ve been using it for almost four years now and can’t imagine using anything else. Many small businesses use yahoo, sbcglobal, gmail, or other email providers (ex: businessname@yahoo.com) for their business […]